Making a purchase at E-nnovation Shop is quick and easy:

Our collection and select the product you want.

(if applicable) and click “Add to Cart.”

Checkout, where you’ll enter your shipping and payment details.

“Place Order.”

Once your order is successfully placed, you will receive an order confirmation email within a few minutes. This email will include:

Your order number
A summary of your purchase
Estimated delivery details

If you don’t receive the email within 30 minutes, please check your spam/junk folder or contact our support team to confirm your order status.

Yes, you can request a change to your shipping address before your order is shipped.

To do this:

Contact our customer support team as soon as possible with your order number and the correct address.

If the order hasn’t been dispatched yet, we’ll update the address for you.

Once an order is shipped, address changes are no longer possible.

For urgent updates, we recommend reaching out via phone or live chat (if available) for faster processing.

Yes, most of our models comply with local street-legal standards. However, regulations may vary by region. Please check your local laws regarding speed limits, licensing, and helmet requirements before riding.

Yes, all our products come with a standard 12-month warranty on electrical components and a limited warranty on the frame. Warranty details vary by product — please refer to the individual listing or contact support.

We offer a 30-day return policy on unused items in original packaging. Restocking fees may apply. Used products or those damaged after delivery may not be eligible. Please review our full return policy for details.